Terms of Service

Acceptance of Terms

By registering for, accessing, installing, or using the Servyn AI platform in any form — including the web application at servynai.in, the Progressive Web App (PWA), or the Android APK — you ("User", "Customer", "Company") agree to be bound by these Terms of Service ("Terms") and our Privacy Policy.

If you are accepting these Terms on behalf of a company or organisation, you represent and warrant that:

• You have the full legal authority to bind that entity to these Terms
• The entity is duly incorporated or registered under applicable Indian law
• You are at least 18 years of age

If you do not agree to these Terms in full, you must not use the platform. Your continued use of the platform after any update to these Terms constitutes your acceptance of the revised Terms.

Definitions

About Servyn AI

Servyn AI is a sole proprietorship owned and operated by Rahul Birwadkar, with its principal place of business at:

As a sole proprietorship, Rahul Birwadkar is personally liable for the obligations of Servyn AI under these Terms, subject to the limitations of liability stated in Section 18.

Account Registration & Security

• You must provide accurate, complete, and current information at registration and keep it updated
• Each company is allocated a single tenant account; you are responsible for all activity under your account
• Each User must have their own individual login — sharing a single login across multiple people is prohibited
• You must keep your login credentials confidential and must not share them with any unauthorised person
• You must notify Servyn AI immediately at founder@servynai.in if you suspect any unauthorised access to your account
• Servyn AI reserves the right to suspend accounts that show signs of unauthorised access or fraudulent activity
• You are solely responsible for all activities that occur under your account
• You must disable or remove accounts of employees who leave your organisation promptly

Subscription Plans & Payment

Subscription

• Access to the Platform requires a paid subscription after the trial period
• Subscription fees are as published on the pricing page at servynai.in/pricing and may be updated with 30 days' notice
• Subscriptions are billed monthly or annually in advance
• All fees are in Indian Rupees (INR) and are inclusive of applicable GST unless stated otherwise

Payment

• Payment must be made via the payment methods available on the Platform at the time of subscription
• Failure to pay the subscription fee by the due date will result in account suspension after a 7-day grace period
• Accounts suspended for non-payment for more than 30 days will be terminated and data deletion will commence

GST

• Servyn AI will issue a valid GST invoice for all subscription payments
• Input tax credit (ITC) availability depends on your GST registration status and applicable rules

See our separate Refund & Cancellation Policy for terms on refunds and subscription cancellation.

Trial & Demo Access

• Servyn AI offers a free trial period of up to 7 days with full access to the Platform features
• No payment details are required during the trial period
• Trial accounts are for evaluation purposes only and must not be used for live commercial operations at scale
• Servyn AI reserves the right to terminate a trial at any time and for any reason
• All trial data will be deleted 7 days after the trial ends unless converted to a paid subscription
• Demo account access provided for demonstration purposes carries the same restrictions as trial accounts

Licence Grant

Subject to your compliance with these Terms and payment of applicable fees, Servyn AI grants you a:

• Non-exclusive — you are not the only entity licensed to use the Platform
• Non-transferable — you cannot transfer this licence to another entity
• Non-sublicensable — you cannot grant sublicences to third parties
• Revocable — Servyn AI may revoke this licence as provided in these Terms
• Limited — only for your internal business operations during the subscription period

This licence covers the web application, PWA, and APK versions of the Platform.

Licence Restrictions

You must not, and must not permit or enable any third party to:

• Copy, modify, adapt, translate, or create derivative works of the Platform or any part thereof
• Reverse engineer, decompile, disassemble, or attempt to derive the source code of the Platform
• Resell, sublicense, rent, lease, or distribute access to the Platform to any third party
• White-label or rebrand the Platform as your own product
• Use the Platform to build a competing product or service
• Remove or alter any proprietary notices, logos, or labels on the Platform
• Use automated tools, bots, or scripts to access the Platform in a manner that imposes an unreasonable load on our infrastructure
• Access the Platform for benchmarking or competitive analysis purposes without prior written consent from Servyn AI

Acceptable Use

The Platform is licensed for legitimate business operations within your own organisation. You agree not to use the Platform to:

• Violate any applicable Indian law or regulation, including the IT Act 2000, DPDPA 2023, GST Act, or Companies Act
• Enter false, fraudulent, or fabricated records of any kind
• Evade tax obligations or misrepresent business transactions
• Store or transmit any content that infringes third-party intellectual property rights
• Attempt to gain unauthorised access to any part of the Platform or another customer's account
• Introduce malware, viruses, trojans, or any harmful code
• Probe, scan, or test the vulnerability of the Platform without prior written consent
• Conduct denial-of-service or other attacks against the Platform infrastructure
• Process personal data of individuals without a valid legal basis under DPDPA 2023

Please also refer to our Acceptable Use Policy for detailed rules.

Your Data & Ownership

You own your Customer Data. Servyn AI claims no intellectual property rights over the data you enter into the Platform.

• You are solely responsible for the accuracy, legality, and appropriateness of all Customer Data
• You grant Servyn AI a limited, non-exclusive licence to process Customer Data solely for the purpose of operating and improving the Platform for your benefit
• We will never use your Customer Data to train AI models, sell to third parties, or use for any purpose other than operating the Platform
• You may export your Customer Data at any time during your active subscription by requesting a data export (see Data Retention Policy)
• You are responsible for ensuring you have the legal right to enter any personal data of your employees or customers into the Platform

Data Processing Agreement

By accepting these Terms, you also enter into the Servyn AI Data Processing Agreement (DPA), which governs how we process personal data on your behalf as your Data Processor under DPDPA 2023.

Under the DPA, Servyn AI agrees to:

• Process Customer Data only on your documented instructions and for no other purpose
• Ensure all personnel handling Customer Data are bound by confidentiality obligations
• Implement appropriate technical and organisational security measures (see Privacy Policy Section 14)
• Not engage any new sub-processor without your prior written consent (current sub-processors: Supabase Inc. — database hosting)
• Notify you within 24 hours of becoming aware of a personal data breach affecting your Customer Data
• Delete or return all Customer Data upon termination of the subscription, subject to legal hold obligations
• Provide all information reasonably necessary to demonstrate compliance with DPDPA 2023

The full DPA is available at servynai.in/data-processing-agreement.

PWA & APK Specific Terms

Nature of the PWA / APK

The Servyn AI mobile experience is delivered as a Progressive Web App (PWA) and an Android APK. These are web-based applications that run in the device's browser engine. They are not native applications and are not distributed via the Google Play Store or Apple App Store unless explicitly stated.

Installation

• You may install the PWA on your device by using the browser's "Add to Home Screen" function or by installing the APK provided by Servyn AI
• APK installation requires enabling "Install from Unknown Sources" on your Android device — this is a device setting you control
• Servyn AI is not responsible for installation issues arising from your device's security settings

Updates

• PWA updates are delivered automatically — your device will receive updates the next time you use the app while connected to the internet
• APK updates will be communicated via email and must be manually installed
• You are responsible for keeping the APK updated to ensure security patches and new features are applied
• Servyn AI may discontinue support for older APK versions with 30 days' notice

Offline Functionality

• The PWA/APK may cache certain data on your device for offline use
• You are responsible for the security of your device — if your device is lost or stolen, cached data may be accessible to a third party
• Log out of the application on shared or lost devices immediately
• Servyn AI is not liable for unauthorised access to locally cached data resulting from loss or theft of your device

Device Permissions

The PWA/APK may request the following device permissions. Each is optional unless stated:

• Camera: Optional — for attaching job site photos
• Storage: Optional — for uploading and downloading files
• Notifications: Optional — for job alerts (when implemented)

We do not access location, contacts, microphone, or any other device feature not listed above.

Third-Party Services

The Platform may integrate with or link to third-party services. These include:

• Supabase Inc. — database and authentication infrastructure
• Payment Gateway (TBD) — subscription payment processing
• Google Fonts / CDN resources — loaded for UI rendering only, no personal data involved

Your use of any third-party service is subject to that service's own terms and privacy policy. Servyn AI is not responsible for the practices of third-party services.

We will notify you before integrating any new third-party service that processes your Customer Data.

Intellectual Property

All rights, title, and interest in and to the Platform — including the software, code, design, user interface, trademarks, logos, and documentation — are and shall remain the exclusive property of Servyn AI (Rahul Birwadkar).

Nothing in these Terms transfers any intellectual property rights to you. Your only right is the limited licence granted in Section 7.

The name "Servyn AI", the Servyn AI logo, and all associated marks are proprietary trademarks of Rahul Birwadkar. You may not use them without prior written permission.

Feedback Licence

If you provide any feedback, suggestions, ideas, or recommendations about the Platform ("Feedback"), you grant Servyn AI a perpetual, irrevocable, royalty-free, worldwide licence to use, incorporate, and commercialise the Feedback in any manner without any obligation to you.

Availability & Uptime

Servyn AI will use commercially reasonable efforts to maintain Platform availability. However:

• We do not guarantee 100% uptime or uninterrupted service
• We may perform scheduled maintenance (with advance notice where reasonably possible) which may result in temporary downtime
• Unscheduled downtime may occur due to technical issues, third-party infrastructure failures, or force majeure events
• Servyn AI is currently on Supabase's free tier — no formal SLA is provided. Enterprise-grade uptime guarantees are not part of current subscription plans.

Warranty Disclaimer

The Platform is provided "as is" and "as available" without any warranties of any kind, either express or implied, including but not limited to:

• Implied warranties of merchantability, fitness for a particular purpose, or non-infringement
• Any warranty that the Platform will be uninterrupted, error-free, or free of viruses or other harmful components
• Any warranty regarding the accuracy or completeness of any content or data on the Platform

You use the Platform entirely at your own risk.

Limitation of Liability

To the maximum extent permitted by applicable Indian law:

• Servyn AI's total aggregate liability for any claims arising under or in connection with these Terms shall not exceed the total subscription fees paid by you in the 3 months preceding the event giving rise to the claim
• Servyn AI shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of data, or business interruption
• Servyn AI shall not be liable for any loss or damage arising from your use of third-party services integrated with the Platform
• Servyn AI shall not be liable for any breach caused by your failure to comply with these Terms

Nothing in these Terms excludes or limits Servyn AI's liability for: death or personal injury caused by negligence; fraud or fraudulent misrepresentation; or any other liability that cannot be excluded under applicable Indian law.

As Servyn AI is a sole proprietorship in an early stage, this limitation of liability is a reasonable commercial allocation of risk between the parties.

Indemnification

You agree to indemnify, defend, and hold harmless Servyn AI, Rahul Birwadkar, and any associated personnel from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising from:

• Your use or misuse of the Platform
• Your breach of these Terms or any applicable law
• Your failure to obtain valid consent from your employees or customers before entering their personal data into the Platform
• Any unauthorised access to the Platform through your account credentials
• Any Customer Data you enter that infringes a third party's rights
• Any violation of DPDPA 2023 obligations that are your responsibility as a Data Fiduciary

Force Majeure

Servyn AI shall not be liable for any failure or delay in performance of its obligations under these Terms if such failure or delay is caused by circumstances beyond Servyn AI's reasonable control, including but not limited to:

• Natural disasters, floods, earthquakes, or other acts of God
• War, civil unrest, terrorism, or government action
• Pandemic, epidemic, or public health emergency declared by the Government of India or WHO
• Internet or telecommunications infrastructure failure not caused by Servyn AI
• Failure or outage of Supabase, AWS, or other third-party infrastructure beyond Servyn AI's control
• Power outages, strikes, or labour disputes
• Any change in Indian law, regulation, or government directive that materially affects Servyn AI's ability to provide the Platform

In a force majeure event, Servyn AI will notify you as soon as reasonably practicable and will use commercially reasonable efforts to resume normal service. Subscription fees will not be refunded for force majeure downtime unless the downtime exceeds 30 consecutive days, in which case either party may terminate the subscription with no penalty.

Termination

Termination by You

You may terminate your subscription at any time by emailing founder@servynai.in. See the Refund Policy for what happens after termination.

Termination by Servyn AI

Servyn AI may terminate or suspend your account immediately and without notice if:

• You materially breach these Terms and fail to remedy the breach within 7 days of written notice
• You breach the Acceptable Use Policy
• You fail to pay subscription fees after the 7-day grace period
• Your use of the Platform poses a security risk to Servyn AI or other customers
• We are required to do so by applicable Indian law or a competent authority
• We determine (in our reasonable discretion) that continuing the service would expose us to legal liability

Termination of the Platform

Servyn AI reserves the right to discontinue the Platform entirely with 90 days' notice to all active subscribers. In this event, all subscribers will receive a pro-rated refund of prepaid fees for the unused period.

Consequences of Termination

Provisions of these Terms that by their nature should survive termination — including Sections 14, 18, 19, 23, and 24 — shall survive termination.

Dispute Resolution & Arbitration

The parties agree to resolve disputes in the following order:

Step 1: Good-Faith Negotiation

Either party shall first attempt to resolve any dispute by providing written notice to the other party describing the dispute. The parties shall have 30 days from the date of notice to resolve the dispute through good-faith negotiation.

Step 2: Arbitration

If the dispute is not resolved within 30 days, it shall be referred to and finally resolved by arbitration in accordance with the Arbitration and Conciliation Act, 1996 (as amended), and any subsequent amendments thereto. The following rules apply:

• Seat of arbitration: Mumbai, Maharashtra, India
• Language: English
• Number of arbitrators: One (1) sole arbitrator, mutually appointed; or if the parties cannot agree, appointed by the appropriate court in Mumbai
• Governing law: Laws of the Republic of India
• The arbitrator's award shall be final and binding on both parties

Step 3: Courts

Only if arbitration fails or is not applicable to the specific matter shall the parties resort to the courts. In such cases, the parties irrevocably submit to the exclusive jurisdiction of the courts at Mumbai, Maharashtra, India.

Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the Republic of India. The parties submit to the jurisdiction of the courts at Mumbai, Maharashtra, India, subject to the arbitration clause in Section 23.

Assignment

You may not assign, transfer, or delegate any of your rights or obligations under these Terms without the prior written consent of Servyn AI.

Servyn AI may assign these Terms in connection with a merger, acquisition, sale of assets, or transfer of the business, with 30 days' notice to you. You may terminate your subscription without penalty if you object to such an assignment.

Waiver & Severability

Waiver: Servyn AI's failure to enforce any provision of these Terms shall not constitute a waiver of the right to enforce such provision in the future.

Severability: If any provision of these Terms is held by a court or arbitrator to be invalid, illegal, or unenforceable, that provision shall be modified to the minimum extent necessary to make it enforceable, and all other provisions shall remain in full force and effect.

Entire Agreement

These Terms, together with the Privacy Policy, Data Retention Policy, Acceptable Use Policy, Refund Policy, Cookie Policy, and Data Processing Agreement (collectively the "Agreement"), constitute the entire agreement between you and Servyn AI with respect to the Platform and supersede all prior and contemporaneous understandings, agreements, representations, and warranties.

In the event of any conflict between these Terms and any other policy document, these Terms shall take precedence, except where the other document explicitly states it overrides these Terms on a specific matter.

Changes to Terms

Servyn AI may modify these Terms at any time. For material changes:

• We will notify all active account admins via email at least 14 days before the change takes effect
• We will update the "Last Updated" date at the top of this document
• For changes that materially affect your rights or obligations, we will seek your re-confirmation
• Your continued use of the Platform after the effective date constitutes acceptance of the revised Terms

If you do not agree to the revised Terms, you may terminate your subscription before the effective date of the change without penalty for the unused period.

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