Acceptable Use Policy

Purpose

This Acceptable Use Policy ("AUP") defines the rules and restrictions governing use of the Servyn AI platform. It exists to protect all customers, their employees, and the integrity of the platform itself. By using Servyn AI, you agree to comply with this AUP in full.

This AUP supplements and should be read together with the Servyn AI Terms of Service.

Who This Applies To

This policy applies to:

• All company administrators who manage a Servyn AI account
• All employees and field technicians who use the platform under a company account
• Any individual accessing the platform during a trial or demo period
• Any third party authorised to access the platform on behalf of a customer

Company administrators are responsible for ensuring all users under their account comply with this AUP.

Permitted Use

The Servyn AI platform is licensed for the following purposes only:

• Managing service jobs, work orders, and field technician assignments
• Creating and managing invoices, payments, and customer records
• Managing AMC contracts and maintenance schedules
• Managing employee records, attendance, leaves, and payroll
• Internal business reporting and analytics for your own organisation
• Communication between your admin team and field technicians via platform features

All use must be for legitimate business purposes within your own organisation.

Prohibited Activities

The following activities are strictly prohibited on the Servyn AI platform:

Legal Violations

• Using the platform to facilitate any activity that violates Indian law or applicable international law
• Entering false, fraudulent, or fabricated customer or financial records
• Using the platform to evade tax obligations or misrepresent business transactions
• Storing or transmitting content that infringes third-party intellectual property rights

Security Violations

• Attempting to access another company's data or admin account without authorisation
• Attempting to bypass, disable, or circumvent any security feature of the platform
• Reverse engineering, decompiling, or disassembling any part of the platform software
• Probing, scanning, or testing the vulnerability of the platform's systems without prior written consent from Servyn AI
• Introducing malware, viruses, trojans, or any harmful code into the platform

Misuse of Access

• Sharing login credentials between multiple individuals (each user must have their own account)
• Allowing third parties outside your organisation to use your account without Servyn AI's written permission
• Reselling, sublicensing, or white-labelling access to the platform to external parties
• Using the platform to build a competing product or service

Technical Abuse

• Using automated bots, scrapers, or scripts to extract data from the platform in bulk
• Deliberately generating excessive load on the platform's servers (denial-of-service attacks)
• Manipulating API calls or platform requests in ways not intended by the product design

Data Responsibilities

• You are solely responsible for the accuracy, legality, and appropriateness of all data you enter into the platform.
• You must ensure that you have the legal right to store any personal data of your customers or employees in the platform (including obtaining necessary consent where required by the DPDP Act 2023).
• You must not enter the personal data of individuals into the platform without a legitimate business purpose.
• You are responsible for managing employee access — disable or remove accounts of employees who leave your organisation promptly.

Security Responsibilities

• Keep your admin login credentials confidential and do not share them with anyone.
• Use a strong, unique password for your Servyn AI account.
• Log out of the platform on shared or public devices.
• Notify Servyn AI immediately at founder@servynai.in if you suspect your account has been compromised.
• Ensure your employees are aware of and comply with this AUP.

Reporting Violations

If you become aware of a violation of this AUP — whether by your own users, another company, or any third party — please report it to us immediately:

Consequences of Violation

Depending on the nature and severity of the violation, Servyn AI may take the following actions:

Severity	Action
Minor / First occurrence	Written warning to the company admin with a request to remedy
Repeated or moderate	Temporary suspension of the account pending investigation
Serious violation	Immediate account termination without refund
Illegal activity	Account termination and reporting to relevant Indian law enforcement authorities

Servyn AI's decision in such matters is final. No refund will be issued upon termination for AUP violations.

Contact